Refund policy

Return and Refund Policy

Last updated: 22nd September,2026

This Return and Refund Policy explains how returns, refunds, and order cancellations are handled for purchases made through Wavya at wavya.in.

1. Returns

You may request a return within 24hrs of delivery, subject to the eligibility requirements below.

Returns are accepted only when the product meets the conditions in this policy.

2. Eligibility for Returns

To be eligible for a return, the product must meet the following conditions:

  • The return request must be submitted within 24hrs of receiving the order.
  • The product must be unused, unworn, and in its original condition.
  • The product must be returned with its original packaging, tags, accessories, and other included items, where applicable.

You may also need to provide [PROOF OF PURCHASE REQUIREMENT].

3. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, worn, damaged, altered, or are not in their original condition.
  • Products without their original packaging, tags, accessories, or included items, where applicable.

If no exclusions apply, remove this section before publishing.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us at support@wavya.in within 12hrs of delivery.

Please include your order number, a description of the issue, and clear photos if requested. We will review the information and share the next steps.

The resolution for an approved damaged or incorrect item will be: REPLACEMENT / REFUND / OTHER RESOLUTION].

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5. How to Request a Return or Replacement

To request a return or replacement, customers can submit a request through their Wavya order page, where the return or replacement option is available.

The customer may be asked to provide:

  • Order number
  • Product name
  • Reason for the return or replacement
  • Photos or other supporting information, if required

After the request is submitted, Wavya will review the request and provide the applicable return or replacement instructions.

Do not send the product back before receiving return instructions from Wavya.

6. Refunds

If a return is approved and a refund is applicable, the refund will be processed according to the payment method and applicable refund process.

The refund will be initiated after the returned product is received and inspected, where applicable.

Any applicable deductions or adjustments will be communicated to the customer before the refund is processed.

7. Return Shipping

For an approved return or replacement, return shipping arrangements will be provided by Wavya based on the reason for the request and the applicable return conditions.

Customers should follow the return instructions provided by Wavya and should not ship products to an address without receiving return instructions.

8. Order Cancellation

Customers may request cancellation of an order directly through the Wavya website / My Orders section, where the cancellation option is available.

Cancellation requests may be accepted before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be available. In such cases, the customer may use the applicable Return or Replacement option after delivery.

If an approved cancellation qualifies for a refund, the refund will be processed according to the applicable refund process.

9. Contact

Wavya
Email: support@wavya.in